Terms of Service

3.1 Account Registration

To access ShineCraft Productions' services, users must register for an account through the platform, which can be done by using either an email address or a Google account. By registering, you agree to provide accurate, complete, and current information, and to keep your account details up to date.

3.2 Account Security

You are solely responsible for maintaining the security and confidentiality of your account credentials, including your password. It is essential to take appropriate measures to protect your account from unauthorized access. You must promptly notify Shinecraft Productions if you become aware of any unauthorized access to your account. Shinecraft Productions is not liable for any unauthorized use or access resulting from a failure to maintain the security of your account.

3.3 Prohibited Account Activity

Sharing your account credentials with others or engaging in any unauthorized access, whether by another person or entity, is strictly prohibited. Such activity may result in the suspension or termination of your account, as well as possible legal action. Users are expected to comply with the Terms of Service and use the platform in good faith.

3.4 Account Termination and Suspension

ShineCraft Productions reserves the right to suspend or terminate any user account at its sole discretion, particularly in cases of policy violations, fraudulent activity, abuse of the service, or any other conduct deemed harmful to the platform or its users. If your account is suspended or terminated for any reason, you will be notified, and your access to the service will be revoked.

3.5 Account Deletion

Users have the ability to delete their accounts at any time. Upon account deletion, access to the service will be terminated, and all associated data may be permanently erased. Account deletion does not automatically entitle the user to a cash refund for previously purchased credits, completed services, or work already performed, except where such refund is required by applicable law.

At Shinecraft Productions, we offer comprehensive video editing services designed to meet the needs of each client. Our service workflow is streamlined through a combination of our wizard tool, dedicated assistants, and skilled editors.

4.1 Project Creation and Cost Estimation

Users begin by creating projects through our intuitive wizard tool, which helps estimate the time and costs based on the project specifications. This initial estimate provides a general overview, and the actual cost and time may vary depending on the project's specific requirements. While we strive to meet the proposed timeline, please note that the estimated time is subject to change. Any adjustments to the timeline will be communicated to you promptly, and your approval will be required before any changes are implemented.

4.2 Review and Modification by Assistant

Once a project is created, an account manager or assistant will review the details, including the estimated cost and deadline. In some cases, they may modify the project estimate based on a more thorough assessment of the requirements. Any changes to the cost or timeline will be communicated to the user for approval before work begins. The project will not proceed until the user confirms their acceptance of the updated estimates.

4.3 Approval, Cost Deduction, and Editor Assignment

Once the project estimate is finalized and approved by the client, the agreed-upon cost will be deducted in credits from the client's account balance. If there are insufficient credits available to cover the project cost, the project may be placed in an insufficient-balance state and a payment request for the shortfall may be generated before the project can proceed. Following successful approval and sufficient balance, an editor will be assigned to the project.

4.4 Editing Services Provided

Our experienced editors will begin working on the project, providing a wide range of professional editing services, which may include but are not limited to:

• Video Cutting and Assembly
• Adding Effects: transitions, animations, or text overlays
• Audio Corrections and Enhancement
• Color Corrections and Grading
• Sound Design and Mixing
• Title and Text Animation
• Graphics Integration

4.5 Project Completion and Corrections

Once the editing work is complete, users will be able to review the final project. Users may request up to 3 free revisions or corrections to ensure the final product meets their expectations. Additional revisions may be available for a fee. Revisions must align with the initial approved scope and project objectives.

4.6 Turnaround Times

Turnaround times for projects depend on the complexity of the project. Clients can request faster turnaround times for an additional fee, which will be communicated and agreed upon before proceeding. While we strive to meet all deadlines, there may be situations of high service demand or circumstances beyond our control that could cause delays. In any case, your personal assistant will keep you up to date on the status of your project.

5.1 Credit Packages and Base Price

ShineCraft operates on an account-scoped credit balance. Credits are purchased only through predefined credit packages made available in the platform.

The current base price per credit is published in the platform settings and checkout flow together with the applicable country and currency. Country-specific pricing and currencies may be introduced or changed over time and will be displayed in the platform when applicable.

Buying credits in larger packages may reduce the effective per-credit price below the applicable base price.

5.2 Purchasing Credits and Project Approval

When you purchase a credit package, the corresponding credits are added to the business account associated with your user profile. Authorized users on the same account may use that shared credit balance for future projects.

Project estimates shown by the platform are preliminary and may be updated during internal review. Credits are deducted only after the client approves the final project cost. If there are not enough credits available at that time, the project may be placed in an insufficient-balance state and a payment request may be issued for the shortfall before the project can proceed.

5.3 Payment Processing

Payments for credit packages are processed through third-party providers made available in the platform, including PayPal where offered. By purchasing a package, you authorize ShineCraft and its payment providers to charge the selected package amount and to complete related verification, capture, or reconciliation steps necessary to finalize the transaction.

5.4 Credit Refunds, Reversals, and Cancellations

If a project is withdrawn before client approval, no project credits are deducted.

If credits have already been deducted for a project and the project is later canceled or archived before final delivery or acceptance, eligible spent credits may be restored to the same account balance in accordance with the project status and the ledger records tied to that project. Any such restoration is made in credits to the account balance and is not automatically paid out to the original payment method.

Purchased credits are otherwise non-refundable once added to the account, except where a refund is required by applicable law or expressly approved by ShineCraft in writing. Credits used for delivered, completed, or otherwise non-refundable work are not refundable.

5.5 Credit Expiration

Unless explicitly stated otherwise for a specific package, promotion, country-specific offer, or where required by applicable law, credits purchased under the standard ShineCraft credit system do not expire.

6.1 Ownership and Legal Rights to Content

By uploading any content to ShineCraft Productions' platform, users confirm that they have the legal right, ownership, or authorization to use and share such materials. Users are solely responsible for ensuring that all content provided does not infringe upon any copyright, trademark, patent, or any other intellectual property rights of third parties.

6.2 Prohibited Content

ShineCraft Productions prohibits the submission of any content that is fraudulent, illegal, defamatory, obscene, offensive, or otherwise violates applicable laws or regulations. The service reserves the right to remove or refuse any content that violates these guidelines.

6.3 Service Disclaimer Regarding User Content

ShineCraft Productions is not legally responsible for the materials provided by users. The service will not be held liable for any legal claims, damages, or disputes arising from the use of user-submitted content.

6.4 Chargebacks and Fraudulent Transactions

Any chargebacks, fraudulent transactions, or attempts to reverse payments made to ShineCraft Productions will be treated as serious violations of the Terms of Service. Such actions may result in immediate suspension or termination of the user's account.

7.1 Service Availability

While ShineCraft Productions strives to maintain continuous and reliable access to its services, we do not guarantee uninterrupted or error-free access to the platform. Service availability may be subject to factors beyond our control, including technical failures, maintenance, server downtime, or issues with third-party service providers.

7.2 Technical Failures and External Service Interruptions

ShineCraft Productions is not responsible for any delays, disruptions, or technical failures that may arise due to issues outside of our control.

7.3 Modifications and Discontinuation of Features

ShineCraft Productions reserves the right, at its sole discretion, to modify, update, or discontinue any feature or aspect of the service at any time, without prior notice.

7.4 Limitation of Liability

To the fullest extent permitted by applicable law, ShineCraft Productions, its affiliates, employees, and partners will not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use the service.

9.1 Arbitration

Any dispute, claim, or controversy arising out of or in connection with these Terms of Service shall be resolved exclusively through binding arbitration, without regard to conflict of law principles. The arbitrator's decision shall be final and binding.

9.2 Waiver of Class-Action and Representative Claims

By agreeing to these Terms of Service, users waive their right to participate in any class-action lawsuit or representative action. All disputes will be resolved on an individual basis.

9.3 Legal Fees

The prevailing party in any arbitration or legal action shall be entitled to recover its reasonable attorney's fees and costs.

10.1 User Content Submission

By submitting, uploading, or posting any content on or through our Service, you represent and warrant that you are the sole owner of the User Content or have all necessary rights, licenses, and permissions.

10.2 Grant of License

When you submit any User Content, you grant ShineCraft Productions a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, unrestricted license to use, copy, modify, display, distribute, transmit, create derivative works from, and otherwise exploit your User Content in any form or medium.

10.3 Ownership and Rights

While you retain ownership of your User Content, you grant ShineCraft Productions the necessary rights to use and exploit your content under the terms specified above.

10.4 User Identification Rights

You grant us the right to identify you as the author of your User Content by using your name, email address, or screen name. We reserve the right, but not the obligation, to display your User Content, and we may remove or discontinue the use of your User Content at any time.

10.5 Restrictions on Content

You are prohibited from submitting any unlawful, defamatory, obscene, offensive, or otherwise illegal content, including content that is harmful, abusive, threatening, pornographic, or that could violate any civil or criminal law.

11.1 Use of Client Work as Sample Material

By submitting your project for completion, you agree to grant ShineCraft Productions a non-exclusive right and license to use your completed work for the purpose of showcasing the quality of our services, including publishing on our portfolio, social media channels, website, and advertisements.

11.2 Permission to Publish

We will make reasonable efforts to obtain written permission from you before publicly posting or using your Sample Work. However, unless you specifically request otherwise, we may proceed to publish or display your work for promotional and marketing purposes.

11.3 Opting Out of Sample Work Use

If you do not want your Sample Work to be used for marketing or promotional purposes, you can revoke this right at any time by notifying us in writing at info@shinecraft.pro.

11.4 No Compensation for Sample Work

You acknowledge and agree that you will not receive compensation for the use of your Sample Work in our Marketing Materials, unless otherwise agreed upon in a separate written agreement.